J&A Paunkovic art prints are packed in a solid cardboard tubes.
J&A Paunkovic art prints are sent via Post Express, with whom we have a contract. You can see the list of countries to which we are shipping to if you click HERE. If your country is not on the list, you cannot shop via our online store, but we can send you the desired product via DHL or FedEx, so please feel free to contact us via email
The deadline for delivery is between 3 to 15 working days from the order date.
When your order has been shipped, you will receive a confirmation email and you can track your order by entering the code on the link: www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. We do not take responsibility for incorrect information. If your package is returned to us due to incorrect address information, you will be charged the re-shipment fee if you still wish to receive your item.
Due to the collective nature of art and art products, we do not accept refunds, returns or exchanges unless the item you have received is damaged.
If you receive a defective item, please contact us within 72 hours with a photograph that clearly shows the damage and we will send you a new one at our expense.
Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement as a result of the damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Depending on the country you are ordering from, you may be charged certain taxes and duties that are not included in the price and that’s beyond the control of J&A Paunkovic art studio.
If the package does not arrive within the given time, please send an email to email@example.com and we will do our best to find out why there has been a delay or we will send you another package at our expense.